The Professional Assistant course is aimed at improving the professionalism of assistants in work contact with internal and external customers.
- Improve the professionalism of assistants in working contact with internal and external customers
- To learn how to professionally handle selected situations in business practice
- To improve in the preparation, planning and organization of work meetings and meetings
- Get better at making phone calls and sending messages
- To improve in various forms of written communication
Assistant manager
- Creating a comprehensive picture of the work of the assistant manager
Business protocol
- Rules of business and social behavior, greetings, introductions, addresses, titles, handshakes, handing over business cards, etc.
- Business meeting – greeting, seating, handshake, business cards, closing the meeting
- Different situations – random meetings, getting into the car, traveling by car, taking the elevator together, mobile on/off
Video training of various situations
Personal and professional image
- Components of personal image: appearance, body language, demeanor, communication style, self-control and reputation
- Components of professional image: competence, credibility, self-confidence and consistency
- Consistency between corporate and professional image
Analysis of photos, look at magazines, moderated discussion and summary of the discussion
Professional telephone communication
- Telephone contact etiquette, calling a landline or a mobile phone
- Creating a professional impression, the difference between a personal interview and a telephone interview, the contexts of telephone interviews
- Structure of a telephone interview, standard wording, content of the interview, etc.
- Receiving and forwarding a message for a manager or colleagues
Training of telephone interviews from the practice of female assistants – audio training
Planning and organization of meetings
- Purpose of the meeting or meeting, program, selection of participants, technical security
- Minutes of the meeting or meeting, tasks, what, who, date, attachments
- Preparation of workshops and presentations
Group work on the preparation and provision of a model meeting, creation of a mind map and presentation of the results of group work
Written communication
- Specifics of written communication
- Analysis of selected samples of written communication from the point of view, form, style and comprehensibility
- Corporate letters, e-mails in practice and faxes in practice
- Netiquette, e-mail, network etiquette, rules for writing professional e-mails
Individual and group writing of letters and e-mails, feedback on the results of written exercises
